Quirónsalud Marbella Hospital’s Self-Admission Service
Quirónsalud Marbella Hospital has undergone a significant digital transformation process with the aim of providing patients with a fully digitalized system. Currently, 70% of the hospital’s patients regularly use the patient portal to manage health-related procedures.
Managing Appointments and Health Records Digitally
Through the Mi Quirónsalud mobile app or the patient portal website, patients can manage appointments with specialists, access or download reports and diagnostic tests, download medical history, obtain attendance certificates, and even anticipate their self-admission to avoid waiting in line upon arrival at the health facilities.
Over 200,000 Patients Registered on Quirónsalud App
Currently, 216,000 patients of Quirónsalud Marbella Hospital have registered on the Quirónsalud group’s app. Of these, 70% regularly use this digital portal. According to Juan Antonio Mata, Head of Systems and Digital Transformation at Quirónsalud Marbella Hospital, this tool, which guarantees absolute data confidentiality, allows patients to manage their health at any time or place and through the device of their choice.
Benefits of Virtual Portal and Self-Admission
One of the most notable benefits of the virtual portal is the ability to admit to a medical appointment (self-admission) without having to present oneself at the counter and directly access the specialist’s consultation from home. This option speeds up times at the health center.
Two Ways to Self-Admit
There are two ways to self-admit. In the mobile app, there is an option in the medical appointment information to request it. The second alternative is admission at the kiosks located at the entrance of each center. By entering their ID number or insurance card, a ticket is issued with the entry code to the consultation. In both cases, waiting in line at the counter is avoided.
Autonomous Admission: A Successful Feature
This autonomous admission possibility is one of the most successful features. In fact, 60% of patients use this formula for their appointments at Quirónsalud Marbella Hospital or Quirónsalud Fuengirola Medical Center.
Improving Communication and Simplifying Procedures
The Marbella health center’s effort to improve communication with its patients and simplify procedures is also reflected in the telematic access to the schedule of its specialists. In this regard, 80% of the specialties that make up the service portfolio are published on the patient portal for patients who want to make an appointment.
My Quirónsalud App: Nearly 6 Million Users Nationwide
The Mi Quirónsalud app, which can be installed for free through Google Play or the Apple Store, has nearly 6 million users nationwide. The app also offers different health programs, with specific sections, for example, nutrition designed to quickly and easily understand recurrent care processes through appointment plans, diets, image viewing or uploading.
Advanced Features of Mi Quirónsalud
One of the most advanced features of Mi Quirónsalud is the ability to establish direct online contact with the specialist through different channels such as chat, video consultation, and specific forms without having to go to the consultation. All these features aim to offer valuable services, including informative campaigns about allergies and food intolerances.
