Costa del Sol University Hospital’s Intensive Care Unit Receives Quality Certification
The Intensive Care Unit (ICU) of the Costa del Sol University Hospital in Marbella has been awarded the ‘Optima’ quality certification by the Andalusian Health Quality Agency (ACSA). ACSA is an entity of the Ministry of Health and Consumer Affairs responsible for promoting quality and continuous improvement in the healthcare system.
Costa del Sol University Hospital Boasts Highest Number of ‘Optima’ Certified Units in Andalusia
This hospital, part of the Andalusian Health Service (SAS), has fifteen units certified by ACSA, and holds the record for the highest number of units certified at the ‘Optima’ level in Andalusia, with eleven units. The certification ceremony took place at the Marbella hospital, attended by its managing director, Antonio Luis Cansino Osuna, and the director of ACSA, José Ignacio del Río Maza de Lizana.
Quality Certification Recognizes Excellence in ICU Processes
The certification recognizes the quality of the processes developed by the ICU, ensuring that their activities meet the quality standards defined in ACSA’s certification manual for clinical laboratories. The director of the unit, José Benito Zaya Ganfornina, accepted the certificate on behalf of his team, marking the completion of their certification process, which culminated in achieving the ‘Optima’ level.
‘Optima’ Level Certification Demands High Compliance in Organizational Development
The ‘Optima’ level requires high compliance with standards related to the organization’s development, information systems, new technologies, and the redesign of organizational spaces. The certification process also served to highlight the strengths and weaknesses of the unit’s daily work, allowing for the identification and development of improvement actions to provide higher quality services to their patients.
ACSA Evaluators Highlight ICU’s Strengths
ACSA evaluators have highlighted aspects of the unit’s activity that were considered true strengths. These include the implementation of information strategies for the public and improvements in accessibility, the development of good practices and procedures to improve patient safety, and the high level of standardization of clinical, administrative, and support procedures. The evaluation team also recognized the development of therapeutic guides for the most impactful care processes and the use of QR codes on electromedical equipment, allowing professionals to have direct access to instructional videos on their use from their mobile devices.
