Marbella City Council to Relaunch Citizen’s Mailbox Initiative
This morning, Councilor Enrique Rodríguez announced that the Marbella City Council is set to relaunch the Citizen’s Mailbox campaign. This online tool allows citizens to express ideas, report issues, lodge complaints or suggestions, and request information about municipal services. Last year, over 250 communications were registered through this channel.
Councilor Enrique Rodríguez Presents the Initiative
Enrique Rodríguez, the Councilor for Citizen Participation, presented the initiative this Friday, aiming to give a new boost to this system of connecting with residents. He emphasized that it is a very useful system that ensures the voices and concerns of Marbella’s residents are effectively heard and addressed, improving communication and facilitating direct contact.
Increasing the Use and Visibility of the Citizen’s Mailbox
Rodríguez also pointed out that the goal is to promote a series of specific actions to increase its use and make it a more well-known channel. He specified that it is incorporated on the website in the ‘Open Government’ section and offers a very simple form to use. According to the data he provided, last year saw more than 250 communications in various areas.
Details of the Campaign
Rodríguez revealed that the campaign will consist of an initial phase where more than 5,000 flyers will be distributed, signage will be placed, and social media will be used with the main goal of increasing visibility. In addition, there will be a second phase where the mailbox will be taken to the streets through the installation of various information tables to further spread the tool.
Improving Internal Communications
He also indicated that this relaunch has been reflected in the recent update of the platform’s internal operating system, carried out to improve communications between the managing body and the municipal districts and delegations, optimizing the processing and response to users.
Processing of Requests
Rodríguez explained that the received requests are filtered and forwarded to the competent delegation or district for resolution. Each of them is responsible for attending to the citizen and providing a response, which can be via email, phone, or in person, depending on the need of each case, within a maximum period of 20 days.
Clarification on the Role of the Citizen’s Mailbox
Finally, he clarified that it does not replace the different channels that exist for complaints, suggestions, or information requests and does not have administrative effects or affect the legally established deadlines for procedures.
Ensuring Effectiveness
Lastly, he highlighted that to ensure its effectiveness, they have implemented a survey system that will allow the analysis of citizen attention and the resolution of the problems raised, guaranteeing the continuous improvement of its operation.
