Marbella Town Hall Embraces AI Revolution
Artificial Intelligence (AI) is making waves in various sectors, including public administrations and institutions. Marbella Town Hall is joining this digital revolution, with plans to conduct a digital audit. The aim is to assess the current state of its facilities and explore opportunities for local AI development.
Standardising Municipal Processes with AI
The first step in this digital transformation is an audit of all the digital tools currently in use at the town hall. This includes both software and hardware, with the goal of standardising all municipal processes. The primary objective is to begin integrating AI into these processes, according to Enrique Rodríguez, the councillor for innovation and new technologies.
AI to Speed Up Procedures
The introduction of AI at the town hall could significantly expedite procedures. The technology would act as the initial filter for staff, potentially streamlining the workflow. For instance, AI could determine whether a person has submitted all necessary documents for municipal authorisation. While some tasks will still require human intervention, AI can facilitate and accelerate the work.
AI for Document Review and Queries
AI could prove highly beneficial for citizens in terms of document review and queries, according to the town hall. For example, in the case of social benefits, AI could automatically verify if applicants have any outstanding debts with the treasury, social security, or other administrations. This eliminates the need for manual communication to obtain this information, as Rodríguez highlighted.
